Responsible Gaming at bajijili

Age Restriction & Verification

At the point of registration, all players are required to confirm that they are aged 18 or above. bajijili reserves the right to request documentary evidence of age at any time — before, during, or after account opening. Acceptable proof of age documents include a valid Bangladesh National Identity Card (NID), a passport, or a driving licence showing a date of birth that confirms the player is at least 18 years old.

If age verification cannot be completed satisfactorily, bajijili will suspend access to the account until the verification is resolved. Any account confirmed to belong to a person under the age of 18 will be permanently closed, and any deposits made by that individual will be returned to the original payment source. No winnings generated on an underage account will be paid out under any circumstances.

Parents and guardians: If you share a device with a minor, we strongly recommend using parental control software to prevent access to gambling websites. bajijili also recommends never sharing your login credentials with family members or anyone else in your household, regardless of age.

Our Commitment to Safe Play

Responsible gaming is not a box-ticking exercise at bajijili — it is a core operating principle. We recognise that gambling, like any activity involving money and excitement, carries an inherent risk of becoming problematic for a minority of players. Our platform is designed with safeguards at every layer to reduce that risk and to respond quickly when a player signals — directly or indirectly — that they need help.

Our responsible gaming framework covers four pillars: prevention (age verification, onboarding information, and player education), protection (limit-setting tools, reality checks, and session monitoring), intervention (proactive outreach by our support team when behavioural signals are detected), and recovery support (self-exclusion, account closure, and signposting to external help organisations). All four pillars are active for every registered bajijili account in Bangladesh.

Recognising Problem Gambling

Problem gambling does not look the same in every person, and it rarely appears overnight. It tends to develop gradually, often beginning with a phase where gambling feels exciting and manageable before slowly consuming more time, money, and mental energy than a person intended. Being honest with yourself — or with someone you trust — about your relationship with gambling is one of the most important things you can do.

Below are some common warning signs. If several of these apply to you, we encourage you to review the player tools available on this page and to contact our support team for a confidential conversation.

Player Protection Tools

bajijili provides a comprehensive suite of responsible gaming tools that you can activate at any time — directly through your account settings or by contacting our support team at support@bajijili. All tools take effect immediately upon activation. No cooling-off period is applied before a protective limit becomes active; however, requests to increase a limit or remove a restriction are subject to a mandatory 24-hour reflection delay.

Self-Exclusion

Self-exclusion is the strongest responsible gaming measure available on bajijili. When you self-exclude, your account is suspended for the chosen duration and you are blocked from registering a new account using the same personal details. Self-exclusion is appropriate if you feel that your gambling has become a serious problem and you need a firm, enforced break.

• Available Exclusion Periods: 6 months, 1 year, 3 years, or permanent (indefinite). Permanent self-exclusion cannot be reversed. Timed self-exclusions cannot be lifted before the chosen period expires — a request to end a self-exclusion early will not be processed until a mandatory 7-day reflection period has passed after the original exclusion term ends.
• Immediate Effect: Once a self-exclusion request is received and confirmed by our support team, the account is suspended immediately — typically within minutes of the request being submitted. You do not need to wait for a processing window.
• Marketing Suppression: Your details will be removed from all marketing contact lists immediately upon self-exclusion. You will not receive any promotional emails, SMS notifications, or bonus offers during the exclusion period.
• Balance Withdrawal: Any remaining balance in your account at the time of self-exclusion can be withdrawn to your registered payment method (bKash, Nagad, Rocket, or bank account). Our support team will process this for you as part of the exclusion request.
• New Account Prevention: bajijili maintains a self-exclusion register. If a self-excluded player attempts to register a new account using the same name, date of birth, mobile number, or payment details, the new account will be flagged and closed. Please do not attempt to circumvent self-exclusion — if you feel the urge to do so, contact our support team or a counselling service instead.

Tips for Safe, Enjoyable Play

The players who enjoy gambling most over the long term are those who treat it as a form of entertainment with a defined budget — not as a way to generate income, recover debt, or escape stress. The following practical guidelines are recommended for all bajijili players in Bangladesh.

• Set a budget before you start: Decide in advance the maximum amount you are willing to spend in a single session or over a week. Treat this as an entertainment cost — like a cinema ticket or a meal out — and stop when the budget is reached, regardless of whether you are winning or losing.
• Never gamble with money you cannot afford to lose: Only use funds that are genuinely disposable. Never use money earmarked for household bills, groceries, school fees, transport, or any other essential expense.
• Take regular breaks: Step away from the screen at natural intervals — at least once every 60 minutes. Use bajijili's reality check reminders to prompt these breaks automatically.
• Do not chase losses: Losing sessions are a normal part of gambling. Making additional deposits to try to recover a loss in the same session is one of the most common ways responsible gambling becomes problematic. Accept the loss and return another day with a fresh budget.
• Avoid gambling when emotionally distressed: Gambling as a way to relieve stress, anxiety, sadness, or anger tends to lead to impulsive decisions and higher spending. If you are going through a difficult period — personally or financially — consider taking a time-out until your circumstances improve.
• Keep gambling in proportion: Gambling should occupy a small, defined part of your leisure time — not replace other hobbies, social activities, or time with family. If you find yourself declining social invitations or neglecting responsibilities to gamble, that is a strong signal to reconsider your habits.
• Talk to someone you trust: If you are concerned about your own gambling, or about the gambling habits of someone close to you, speaking openly with a trusted friend, family member, or professional counsellor is often the most effective first step.

Support & Resources

bajijili's support team is your first point of contact for any responsible gaming request. We also encourage players who feel they need additional support to speak with a professional counsellor or mental health service in Bangladesh. Seeking help is a sign of strength, not weakness.

18+ Final Reminder: bajijili is an adults-only platform. All players must be 18 years of age or older to participate. If you believe gambling is having a negative impact on your life — or the life of someone you care about — please use the tools and resources on this page. You are not alone, and help is always available.